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1. #Mailchimp audience cleaned how to
2. #Mailchimp audience cleaned update
3. #Mailchimp audience cleaned full

I unsubscribed from one list, the sync automatically removed the contact from that list. I tested by unsubscribing a contact in Mailchimp as an admin. Please let me know if you have any questions or if you want to hop on a call to chat this through a bit further.

You can see how that option might be displayed within the footer of your campaign here:

#Mailchimp audience cleaned update

With this option, the subscriber could unsubscribe from all emails, or they could simply update their preferences to indicate which types of campaigns they would be interested in receiving. Here's an example of how that would look: You could then create Mailchimp Groups to determine the types of campaigns a contact should be receiving. In this scenario, we usually recommend that you have one Master SugarChimp List within Sugar and Mailchimp. It sounds like you may have multiple audiences that share some contacts and when a contact unsubscribes from one type of email, that doesn't necessarily mean you want them to be unsubscribed from all. (You can see more about this setting and other options you have here: ) This setting would suggest that perhaps the record was marked as Invalid within Sugar, or was marked cleaned within Mailchimp prior to this setting being updated. Only when a record is cleaned in Mailchimp would that sync to Sugar as a cleaned record.Īccording to the screenshot you sent, the globaloptout setting is currently set to 2, which means that currently when someone unsubscribes in Mailchimp, that data is not synced to Sugar. My apologies, I intended to say that unsubscribing in Mailchimp should cause the record to be marked as opted out in Sugar.

('get',('SugarChimp/setting/logger/debug'),) Switch to the Console tab, and then paste: Right-click anywhere on the page and select Inspect.From within Sugar Admin, navigate to the Health Status page.I haven't been able to replicate this issue on my end- are you able to replicate this issue with another record? If so, it might make sense to grab some debug logs so we can take a closer look. Can you confirm the email was valid in Sugar prior to marking it as unsubscribed in Mailchimp? I had noticed that the record is marked Cleaned in another audience. Unsubscribing in Mailchimp should cause the record to be marked as Invalid within Sugar. After you click the Bounce Reason link, a report for the address opens in a separate browser tab detailing what caused the email to bounce.Thanks for sending this along.You may have to scroll to the right to see the link if you have a lot of fields in your audience. On the Bounced page, click Bounce Reason for each bounced address you want to investigate.Click the link for the number of Bounced emails for this campaign.To view the bounce reasons for a campaign follow these steps. It's important that you check your bounces right away to ensure no valid emails bounced, that there were no syntax errors, and that you've manually cleaned your internal database if you need to.

#Mailchimp audience cleaned full

Bounce reasons must be viewed individually for each bounce on a campaign, and it's not possible to export a full list of all the bounce reasons for a campaign. Bounce reasons are stored in the account for 30 days. We log any bounces for a campaign in the campaign report. We also factor subscriber engagement activity into our bounce cleaning decisions. If you want to know specifically why a message bounced, or if you feel Mailchimp categorized a bounce improperly, read its Bounce Reason to view the SMTP reply.

#Mailchimp audience cleaned how to

In those cases, Mailchimp has to make an educated guess as to how to categorize that bounced message. However, some email servers don't send bounces with properly formatted SMTP replies that use standard codes. When Mailchimp gets a bounced message, we try to read its SMTP reply and categorize the email as a "soft" or "hard" bounce for you. In this article, you'll learn about SMTP replies and how to view bounce reasons in your campaign report. You can view this information in your campaign report for up to 30 days after you've sent your campaign. When you send an email to someone that bounces back, the server that bounced it typically includes an server mail transfer protocol (SMTP) reply that explains why the message bounced.